RESOLVING CONFLICT
When we get
into arguments with people, the problem won’t be sorted until both parties feel that they have been
treated fairly.
In order to
make things fair, all parties have to:
•
Understand
•
Avoid making things worse
•
Work together
•
Find a solution
First we
have to try to understand – by putting ourselves in the other person’s shoes.
Each person
must be allowed to say how
they feel –
without being interrupted.
In order
for it to work:
Each person
must listen carefully to what
the other
has to say.
Everyone
must make sure they don’t make
the
situation worse … so
NO:
put
downs
revealing
of secrets
screaming
or shouting
fighting,
kicking, pushing!
Each person
must be determined to work
together
with the others.
This means:
Taking turns
Speaking quietly, but firmly
Active listening
Talking about how you feel,
without
blaming anyone.
Now find a solution
by brainstorming together.
Think of as
many ideas as possible!
All parties
must take responsibility for their part of the agreement.
And stick
to what has been decided.
…. And be prepared to talk again if things aren’t improving.
Once there
were two women who both wanted a lemon.
However, as luck would have, it
there was only one left in the shop.
Without
discussion they both agreed to take half.
One woman
took her half lemon home and squeezed it to make a drink.
The juice
barely covered the bottom of the glass!
The other
grated the rind to make an lemon flavoured cake (although it wasn’t as
flavoursome as she had hoped).
The juice
went everywhere!
Had they
taken the time to talk and negotiate with each other, they both could have had
what they wanted- the juice or the rind of a whole lemon!
Talking can often lead to solutions which benefit every one!
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