Effective Communication

Functions of Communication

• Control
• Motivation
• Emotional Expression
•  Information

 The Communication Process

 

 

 Communication Fundamentals

Direction:

• Downward
• Upward
• Crosswise

Networks:

•      Formal vs. Informal 

Communication Networks

Barriers to Effective Communication

 

 

•      Filtering
•      Selective Perception
•      Emotions Language

 Key Communication Skills

• Listening Skills
• Feedback Skills 
• Presentation skills

Basic Communication Skills Profile 

 

 

 Meaning

• Listening Is With The Mind
• Hearing With The Senses
• Listening Is Conscious.
• An Active Process Of Eliciting Information
• Ideas, Attitudes And Emotions
• Interpersonal, Oral Exchange

 Fallacies about Listening

 

• Listening is not my problem!
• Listening and hearing are the same
• Good readers are good listeners
• Smarter people are better listeners
• Listening improves with age 

Learning not to listen

Thinking about what we are going to say rather than listening to a speaker

Talking when we should be listening

Hearing what we expect to hear rather than what is actually said

Not paying attention

             ( preoccupation, prejudice, self-centeredness, stero-type) 

• Listening skills are difficult to learn

 Stages of the Listening Process

 

• Hearing 
• Focusing on the message
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering   

Barriers to Active Listening 

 

• Environmental barriers
•  Physiological barriers
• Psychological barriers

1.  Selective Listening
2. Negative Listening Attitudes
3.  Personal Reactions
4.  Poor Motivation  

 How to Be an Effective Listener 

 

What You Think about Listening ?

 

•         Understand the complexities of listening
•           Prepare to listen
•          Adjust to the situation
•          Focus on ideas or key points
•          Capitalize on the speed differential
•         Organize material for learning

 

What You Feel about Listening ?

 

•        Want to listen
•        Delay judgment
•        Admit your biases
•         Don’t tune out “dry” subjects
•         Accept responsibility for understanding
•         Encourage others to talk

 

What You Do about Listening ?

 

•           Establish eye contact with the speaker
•           Take notes effectively
•           Be a physically involved listener
•           Avoid negative mannerisms
•           Exercise your listening muscles Follow the Golden Rule  

 

 

to be continue  isa